Privacy Policy
1. Introduction
At Rhino Products Ltd, we take the privacy and security of your personal information seriously.
This Privacy Policy explains what personal information we collect, why we collect it, how we use it, who we may share it with and how we protect it when you use our website or deal with us.
As a B2B business, we may deal with individuals on behalf of businesses, including merchants, co-operatives, customers, suppliers and other organisations. Information relating to those individuals can still be personal data and is protected by data protection law.
This policy applies to anyone who visits our website, contacts us, enquires about our products, purchases from us, signs up to receive communications from us or otherwise deals with Rhino Products Ltd.
Rhino Products Ltd processes personal data in accordance with the General Data Protection Regulation (GDPR), the Data Protection Act 2018 and other applicable data protection and electronic communications legislation in Ireland.
In this policy, "we", "us", "our" and "Rhino Products Ltd" mean Rhino Products Ltd.
2. Who we are
Rhino Products Ltd is based in Canningstown, Cootehill, Co. Cavan, Ireland.
We specialise in crop packaging and agricultural products, including silage preservation and protection products. We supply our products to customers through a network of merchants, co-operatives and other business customers throughout Ireland and the UK.
For the purposes of data protection law, Rhino Products Ltd is the data controller responsible for the personal information covered by this Privacy Policy.
Rhino Products Ltd
Canningstown, Cootehill
Co. Cavan
Ireland
Email: admin@rhino-products.ie
Telephone: 042 9660 243
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.
3. What personal information we collect
The information we collect depends on how you interact with Rhino Products Ltd. This may include the following.
Website and technical information
When you visit our website, we may automatically collect certain technical information. This can include your IP address, browser type and version, operating system, device information, the website you came from, pages you visit, how long you spend on our website and information about when and how you use the site.
We may also collect an approximate geographical location based on your IP address.
Some of this information may be collected through cookies and similar technologies. More information about this can be found in our Cookie Policy.
Enquiries and contact information
If you contact us by website form, email, telephone or another method, we may collect information such as your name, company or business name, job title or role, email address, telephone number and the details of your enquiry.
Business and customer information
When you deal with Rhino Products Ltd in a business capacity, we may collect information such as your name, employer or business, job title or role and business contact details.
We may also keep records of our communications and dealings with you or your organisation, including enquiries, quotations, orders, product requirements and other information relating to our business relationship.
Account and order information
If our website allows you to create an account or place an order, we may collect the information needed to manage your account and process your order.
This may include your name, billing and delivery address, email address, telephone number, order details and invoice information.
Where payment is made online, payment information may be processed directly by our payment provider. We do not normally retain full payment card details where these are securely processed by the payment provider.
Marketing information
If you choose to receive marketing communications from us, we may keep your name, email address, business details and marketing preferences.
We may also keep information about whether you have opened or interacted with our marketing communications where this is permitted by law and is part of the service we use to send those communications.
Communications with us
We may keep records of communications you send to us, including emails, website enquiries and other correspondence.
This allows us to respond to your questions, manage our business relationships and keep appropriate records of our communications.
4. How we use your information
We may use personal information for the following purposes:
- to operate and maintain our website;
- to respond to enquiries and requests;
- to provide information about our products and services;
- to provide quotations;
- to process and fulfil orders;
- to arrange deliveries where applicable;
- to manage customer, supplier and other business relationships;
- to communicate with customers and business contacts;
- to manage customer accounts where applicable;
- to process payments and refunds;
- to maintain appropriate business, accounting and transaction records;
- to send marketing communications where permitted by law;
- to understand how people use our website and improve it;
- to keep our website, systems and information secure;
- to prevent and investigate fraud, misuse or security issues;
- to comply with our legal and regulatory obligations;
- to establish, exercise or defend legal claims; and
- to protect our legitimate business interests.
5. Why we are allowed to use your information
Data protection law requires us to have a lawful reason for using personal information.
Depending on the circumstances, we may rely on the following legal bases.
Providing products and services
We may need to use your personal information to enter into or perform a contract with you or your organisation.
For example, this may include providing a quotation, processing an order, arranging delivery or providing other services.
Legal requirements
Sometimes we are required by law to keep or use certain information. This can include accounting, tax, financial and other legal requirements.
Legitimate business interests
We may use personal information where it is reasonably necessary for our legitimate business interests and where doing so does not unfairly affect your rights.
This can include running and securing our website, responding to enquiries, managing customer and business relationships, improving our services, maintaining business records and protecting our business against fraud or other risks.
Consent
Where consent is required by law, we will ask for your consent before using your personal information for that particular purpose.
If you have given consent, you can withdraw it at any time. Withdrawing consent will not affect anything we lawfully did with your information before you withdrew it.
6. Business-to-business contacts
As Rhino Products Ltd operates primarily as a B2B business, we regularly communicate with people on behalf of companies, merchants, co-operatives, suppliers and other organisations.
Even where you are dealing with us on behalf of a business, information such as your name, work email address, telephone number and job title may still be considered personal information.
We may use this information to communicate with you, respond to enquiries, provide quotations, process orders and manage our business relationship with you or your organisation.
Where permitted by law, we may also use business contact details to provide information about Rhino Products Ltd products and services that may be relevant to your business.
7. Direct marketing
We may send information about Rhino Products Ltd products, services, offers, news and other relevant business updates where permitted by applicable law.
Where consent is required for electronic marketing, we will obtain the appropriate consent before sending marketing communications.
In certain circumstances, applicable law may allow us to contact existing customers about our own similar products or services without obtaining fresh consent, provided the relevant legal requirements are met.
Every marketing email we send will include an easy way to unsubscribe.
You can also contact us directly if you no longer wish to receive marketing communications.
You have the right to object to direct marketing at any time.
8. Cookies
Our website uses cookies and similar technologies.
Some cookies are necessary for the website to function properly, while others may be used for purposes such as analytics, advertising or understanding how visitors use our website.
Where consent is required, we will ask for your permission before using non-essential cookies.
You can manage or change your cookie preferences using the cookie controls available on our website.
More information about the cookies we use and how they work is available in our Cookie Policy.
9. Who we may share your information with
We may share personal information with trusted third parties where this is necessary to run our business or provide our website, products and services.
Depending on how you interact with us, these may include:
- website hosting and technical providers;
- website development and IT providers;
- analytics and website performance providers;
- email and marketing platforms;
- payment providers;
- delivery and logistics providers;
- accountants and other professional advisers;
- insurers;
- legal advisers;
- business service providers and subcontractors; and
- government, regulatory or law enforcement bodies where we are legally required to provide information.
We only share information where there is a legitimate reason to do so and will only provide third parties with information that is reasonably necessary for the relevant purpose.
Where a third party processes personal information on our behalf, we take appropriate steps to ensure that the information is handled securely and in accordance with applicable data protection requirements.
10. Payment providers
Where online payments are available through our website, payments may be processed by third-party payment providers.
Depending on the payment methods available, these may include Stripe and/or Revolut.
Payment providers may process your information in accordance with their own privacy policies and terms.
We only share the information needed to process payments, refunds, deal with payment-related queries and help prevent or investigate fraudulent transactions.
11. Email marketing providers
Where used by Rhino Products Ltd, we use MailerLite to manage and send marketing emails.
If you sign up to receive marketing communications from us, your name, email address and relevant marketing preferences may be processed by MailerLite for the purpose of sending those communications.
You can unsubscribe from marketing emails at any time using the unsubscribe link provided in each email or by contacting us directly.
Unsubscribing from marketing emails will not stop us from contacting you about an order, enquiry, account or other matter where we have a lawful reason to do so.
12. International transfers
Some of the companies we use to provide services to us may process personal information outside Ireland or the European Economic Area (EEA).
Where personal information is transferred outside the EEA, we will take appropriate steps to ensure that the transfer is lawful and that suitable safeguards are in place where required by data protection law.
13. How we protect your information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
We also take reasonable steps to ensure that companies processing information on our behalf provide appropriate security measures.
While we take the protection of personal information seriously, no website or method of transmitting or storing information online can be guaranteed to be completely secure.
If we become aware of a personal data breach that requires notification under applicable law, we will take the appropriate steps to investigate and deal with the breach and make any notifications required by law.
14. How long we keep your information
We only keep personal information for as long as we reasonably need it for the purpose for which it was collected, unless we are required or permitted by law to keep it for longer.
Different types of information may therefore be kept for different periods.
For example, certain customer, transaction, accounting and tax records may need to be retained to meet legal and accounting requirements. Some relevant Irish business and tax records are subject to six-year retention requirements.
Information relating to enquiries, marketing preferences and business contacts will generally be kept only for as long as it remains reasonably necessary for the relevant business purpose.
When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.
15. Your rights
Under data protection law, you may have the following rights in relation to your personal information:
Access: You can ask us for a copy of the personal information we hold about you.
Correction: You can ask us to correct information that is inaccurate or incomplete.
Erasure: In certain circumstances, you can ask us to delete your personal information.
Restriction: In certain circumstances, you can ask us to restrict how we use your information.
Objection: You can object to certain types of processing, including direct marketing.
Data portability: In certain circumstances, you can ask to receive your information in a commonly used, machine-readable format.
Withdraw consent: Where we rely on your consent, you can withdraw that consent at any time.
These rights are subject to certain conditions and exceptions under data protection law. For example, we may need to retain certain information to meet legal, accounting or tax obligations even if you ask us to delete it.
16. Objecting to direct marketing
You have the right to object to the use of your personal information for direct marketing at any time.
If you object, we will stop using your personal information for direct marketing purposes.
If you receive marketing emails from us, you can unsubscribe using the link included in the email or by contacting us directly.
Electronic marketing is also subject to Irish electronic communications legislation, including the ePrivacy Regulations.
17. Exercising your rights
If you would like to exercise any of your data protection rights, please contact us:
Rhino Products Ltd
Canningstown, Cootehill
Co. Cavan
Ireland
Email: admin@rhino-products.ie
Telephone: 042 9660 243
We may need to ask for additional information to confirm your identity before dealing with certain requests.
We will deal with valid requests within the time period required by applicable data protection law.
18. Complaints
If you have concerns about how we have used your personal information, we would encourage you to contact us first so that we can try to resolve the issue.
You also have the right to make a complaint to the Data Protection Commission (DPC), the Irish supervisory authority for data protection.
You can contact the Data Protection Commission through its website:
19. Changes to this Privacy Policy
We may update this Privacy Policy from time to time if our business, website, services or the law changes.
The most recent version will always be available on our website and the date at the top of this policy will show when it was last updated.
Where appropriate, we may also notify customers or subscribers about significant changes.
20. Contact us
If you have any questions about this Privacy Policy, how we use personal information or your rights under data protection law, please contact us:
Rhino Products Ltd
Canningstown, Cootehill
Co. Cavan
Ireland
Email: admin@rhino-products.ie
Telephone: 042 9660 243